In this episode, Josepha Haden Chomphosy discusses the importance of Diversity, Equity, and Inclusion to the fabric of the WordPress project and how we can move from a place of welcoming it to cherishing it.
Have a question you’d like answered? You can submit them to [email protected], either written or as a voice recording.
Editor: Dustin Hartzler
Logo: Beatriz Fialho
Production: Chloé Bringmann
Song: Fearless First by Kevin MacLeod
Diversity Speaker Training Workshop
Leadership Basics: Ethics in Communication
Josepha Haden Chomphosy 00:10
Hello, everyone, and welcome to the WordPress Briefing, the podcast where you can catch quick explanations of the ideas behind the WordPress open source project, some insight into the community that supports it, and get a small list of big things coming up in the next two weeks. I’m your host, Joseph Haden Chomphosy. And before we get started, I have to be honest with you all, this episode and the next one have made me feel really anxious. This one is about Diversity, Equity, and Inclusion in open source, and especially in WordPress. And the next one is about accessibility in WordPress. And I feel like there’s just so much to do, and we don’t do enough, but we do what we can. And still, we will never be done with that work. And if you don’t know what I mean by Diversity, Equity, and Inclusion, you can kind of think of it this way. Diversity is bringing in people with different viewpoints and lived experiences. Equity is making sure everyone has what they need to get a fair chance of success, which is different from equality. And Inclusion is making sure that the environment is built to not only tolerate diverse groups but to celebrate them as well. So remember this as you listen to what I have to say here. We are never where we want to be in either of those spaces. But that shouldn’t stop us from looking at the things we have done to get us in the right direction. All right. Here we go.
Josepha Haden Chomphosy 01:54
I say a lot that we are a project that serves a majority collection of minority voices. WordPress is global in reach and open source in nature. And you would assume that what allows the software to be used by anyone would also enable it to be built by anyone. After all, your location doesn’t matter, and who employs you also doesn’t matter. And your relative social standing certainly shouldn’t matter. As long as you can communicate with the others contributing to the project, there should be no obstacle to your participation. The mission of the WordPress project is to democratize publishing, right? It’s to get the ability to have a website tap into passive income on your web presence. I mean, the job is to level the playing field for everyone. However, it’s my experience that bringing in new voices takes a lot of proactive work on behalf of leaders and contributors. It’s not enough to say, “Hey, I’m having a party,” you also have to say, “I’m having a party, and I’d like you to be there.” It’s not enough to think people will make their own space at this table. You have to make sure that you have table settings for everyone. And even beyond the basics of directing people to you.
Josepha Haden Chomphosy 03:12
And on toward the next steps, you have to be honest about the fact that open source contribution requires a fair amount of privilege. By privilege, I mean the luxury of extra time or extra funding or just an understanding employer. WordPress supports 41% of the web. I think it’s 42% of the web right now. But less than 1% of people who use WordPress show up to help maintain it. And that 1% that does show up skews toward people who already have a pretty high level of representation and technology. And so, when you look at who is building it versus who is using it, it doesn’t always match. And since what we build so frequently reflects who we are, sometimes what we build doesn’t match the needs of the people who are using what we have.
Josepha Haden Chomphosy 04:10
So what has WordPress done to be proactive on the question of Diversity, Equity, and Inclusion? There are quite a few unseen things that have gone into this over the years and a few pretty visible things. This is a very long list. And it has a whole lot of just reference material. And so the show notes today will come in handy for people, and there will be just a laundry list of linked resources for everyone.
Josepha Haden Chomphosy 04:39
But the first thing that WordPress has done is that we have accepted the burden of proof. I’m going to share a post about this in the show notes. That means we accept that it’s not the job of underrepresented folks to figure out if they are welcome. It’s up to us to make it clear that they are. So, there are three big little things that the community has done over the years. One is that many teams open their text-based meetings with an explanation of what is done in the meeting, who comes to the meetings, where to find help if you’re lost in the meeting, and for teams that have a specific type of requests that comes into those channels that aren’t handled in those channels. They also will share where people can go to get those requests taken care of. Many teams have also updated their team handbooks to have good beginner docs, limited use of inside jokes or jargon, and good first bugs. And also, there is a code of conduct in the community declaring that everyone is welcome and clarifies what to do if you see folks being unwelcoming.
Josepha Haden Chomphosy 05:51
A second big thing that folks in the WordPress community have done is written down what was unwritten. Having things clearly documented unlocks institutional knowledge that you’d otherwise have to know someone to get. Clarity and process and the structure help anyone engage with your organization, not just the people who have extra time to figure things out. What that looks like in the WordPress project is that many teams have documented their workflows and their working spaces and just their general team norms. Many teams have also started defining what it means to be a team rep and holding open processes to choose those team reps. Many other community leaders and I have written down countless unspoken rules, guidelines, and philosophical underpinnings so that people don’t have to guess what we’re doing or why we’re doing things, or where we want to do them.
Josepha Haden Chomphosy 06:46
And the more visible thing that the WordPress project has been doing is that we found ways to invite people in, and they’re not failsafe; they’re not foolproof, but it is certainly a step in the right direction. The first one is an ongoing, diverse speaker training initiative. And I’ll include a link to that in the show notes as well. It is run by Jill Binder and a fantastic group of contributors that collaborate with her. And I really have loved watching that particular program grow and flourish and help WordPress make a difference where we absolutely can.
Josepha Haden Chomphosy 07:27
The second thing that was pretty visible about how we invited people in was at the end of 2020, and we had an all-women and nonbinary release squad for our biggest release of the year; WordPress 5.6. I had a group of probably 70 women and nonbinary identifying folx who joined in the process and joined in learning more about the process. Some of them have continued in the project. Others have stepped away for various reasons. But all of them are welcome to return. And I encourage everyone to return to contribution when time and resources make that possible for you.
Josepha Haden Chomphosy 08:09
And then the third thing that we’ve done, which I have talked about a lot, is the revival of the testing and triage practices. That has been work that’s been ongoing for a number of years. And it happens across multiple teams. It is not always immediately clear to people why the testing work. And the triage work is identifiable for me as a way to invite people into this process. And so I’ll be briefly clear about it right now. So testing as a practice brings in the users that otherwise don’t have a lot of spare time and that extra privilege to like, figure out what’s going on with WordPress, and contribute their own fixes to problems. They can give back to this project by being co-developers with us, co-creators with our entire process of making WordPress real and usable for the largest number of people that we can because we now support 42% of the web. And then, the triage practice invites in a diverse voice of people. Because you don’t necessarily always need to know everything about a project to help with triage. And when you’re helping with triage, you get active learning through participating in the process. But you also get passive learning from the people who already know huge amounts about the project and the process and everything that goes into it. And so it’s a low key low stress way to get your feet wet and start building that knowledge that sometimes is hard to come by unless you are actively working in it. So the testing practices, the triage practices, I really to the core of my being believe that those are active and ongoing ways for us to invite people who otherwise wouldn’t have a chance to get their voices heard in an open source project. And y’all, as I said at the start, y’all, there’s nothing about this list that I just shared, which makes me feel like our work on this is done. Just like any muscle, you don’t fight to peak fitness, and then hit the big stop button on time and say, “Now, I never have to work out again.” If we did, the world would be a very different place probably. But it does then lead us to the next steps for fostering a community culture that’s as broad as the people who use this software. If you believe in leadership at any level, as I do, there are a ton of things that you can do right now. But I’ll boil them down into three big chunks of things.
Josepha Haden Chomphosy 10:54
First, check your community area, or whatever community you want to apply this to, for things that need a little more proactive work. I will share a post called Building A Culture of Safety that will take you through a list of good first steps. And it is not as hard as it looks. When you say build a culture of safety, there are many really clear-cut minor changes that you can ask people to make and, in like, four or five different areas that can help your community be more welcoming and more open.
Josepha Haden Chomphosy 11:30
The second thing that you can do is know that small changes add up over time and commit to making those changes where you can. If you are elite at any level, you know that supporting people and processes is the responsibility of everyone in the group. And if you can make your own autonomous decisions and commit to making small changes that make a big difference over time, you will be part of that solution. And that is not specific to any one group that we have in our communities. You can be an ally for anyone, whether they look like you, whether they have your same experiences, or not. And sometimes, it’s as easy as just holding space for the people who haven’t had a chance to talk yet. And on the subject of holding space and the way that we communicate.
Josepha Haden Chomphosy 12:22
The third thing that I think is incredibly important is that you can take on as a foundational personal practice the concept of ethical communication. I’ll share a post about that as well in the show notes, but the core of it is that you have to know that what you say and don’t say what you do and don’t do has an impact on others and embrace that responsibility. All right, so you made it all the way through, and I am so proud of you. I’m sure you have questions about this. And I encourage you to share those. You can email them to me at wp [email protected]
Josepha Haden Chomphosy 13:10
This brings us to our small list of big things. I’ve got two things for you today. First and foremost, WordPress 5.8 gets released tomorrow. It’s a big release, and lots of people have been working on it. So get your update processes ready and keep an eye on wordpress.org/news for the announcement post. Second, and still pretty important, team reps have been working on their quarterly check-ins so that all other teams can get an idea of what’s happening around the WordPress office. Keep an eye out for that post on make.wordpress.org/updates. And that is your smallest of big things. Thank you for tuning in today for the WordPress Briefing. I’m your host Joseph Hayden Chomphosy, and I’ll see you again in a couple of weeks.